Can customers message your business from Google? What changed in 2024
Google retired its Business Messages chat in July 2024. What replaced it, how the Chat option on your Business Profile works now, and how to make sure those messages get answered.
Accelerator componentOptional, for Traction
Let searchers who'd rather text reach you straight from your Google listing.
Accelerator component · C$57/mo · or C$97/mo with Missed Call Text-Back · Where Google offers it for your profile
Plenty of people find you on Google Search or Maps in the middle of their own working day. They can't make a call from a meeting or a job site, but they can send a text. If your listing only offers Call, they move on to one that offers more.
Google retired its old Business Messages chat in July 2024. Today, a verified profile can add a Chat contact option that opens a text message (or WhatsApp) instead. We set that up and route it into the inbox your team already uses. What changed, in plain English.
That's the channel MomentumOS already runs on your landline, so Chat messages arrive alongside everything else.
Google offers the Chat option in select regions and may not show it on every profile. Before you subscribe, we confirm it's available on yours.
We add the Chat contact option to your verified Google Business Profile and point it at your text-enabled business number.
On mobile, the Chat button on your Search or Maps listing opens their texting app, already addressed to your business.
The message arrives in your unified inbox next to your webchat leads and review replies, and your team answers from the app.
Shown on mobile listings, where Google offers it for your profile.
No separate Google dashboard to watch. Chat messages sit with every other conversation.
They use the texting app already on their phone.
Push alerts, assignment and replies from the MomentumOS App.
We confirm the Chat option shows on your profile before you subscribe.
Take both in the Dual Accelerator Bundle for C$97 a month and save C$17.
Google Business Messaging is an optional add-on to an active Traction account, billed month-to-month. Bundle it with Missed Call Text-Back for C$97 a month and save C$17. Chat messages are ordinary texts and bill at the standard per-segment rates. Requires a verified Google Business Profile.
Accelerator component
C$57 /mo
or C$97/mo with Missed Call Text-Back
(save C$17)
Requires Traction (C$297/mo). Availability depends on Google; we check your profile first.
No. Google turned off Business Messages chat in July 2024. This add-on uses the Chat contact option Google introduced to replace it, which opens a text conversation with your business.
No. Google shows it on mobile, in select regions, and it may not be available for every profile. We check yours before you subscribe, and Google can change the feature at any time.
The messages arrive as texts to your business number. If you want Google-chat leads tracked separately, ask us about it during setup.
Yes. If you don't have one, our Google Business Profile Setup service builds and verifies it first.
Google retired its Business Messages chat in July 2024. What replaced it, how the Chat option on your Business Profile works now, and how to make sure those messages get answered.
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