Accelerator componentOptional, for Traction

Google Business Messaging

Let searchers who'd rather text reach you straight from your Google listing.

When prospective customers find you on Google, many would rather text than call, especially during work hours. We add a Chat button to your Google Business Profile that opens a text to your business, and every message lands in your MomentumOS inbox on your phone, before they scroll on to a competitor.

Accelerator component · C$57/mo · or C$97/mo with Missed Call Text-Back · Where Google offers it for your profile

The revenue leak

Searchers who won't call are still customers.

Plenty of people find you on Google Search or Maps in the middle of their own working day. They can't make a call from a meeting or a job site, but they can send a text. If your listing only offers Call, they move on to one that offers more.

Google retired its old Business Messages chat in July 2024. Today, a verified profile can add a Chat contact option that opens a text message (or WhatsApp) instead. We set that up and route it into the inbox your team already uses. What changed, in plain English.

What changedGoogle's old chat is gone. Its replacement opens a text.

That's the channel MomentumOS already runs on your landline, so Chat messages arrive alongside everything else.

Google Business Profile Help

How it works

From a Chat button on Google to your inbox.

01

Check availability

Google offers the Chat option in select regions and may not show it on every profile. Before you subscribe, we confirm it's available on yours.

02

Add the Chat option

We add the Chat contact option to your verified Google Business Profile and point it at your text-enabled business number.

03

A searcher taps Chat

On mobile, the Chat button on your Search or Maps listing opens their texting app, already addressed to your business.

04

It lands in your inbox

The message arrives in your unified inbox next to your webchat leads and review replies, and your team answers from the app.

Key features & benefits

Catch the searchers who'd rather type.

A Chat button on Search and Maps

Shown on mobile listings, where Google offers it for your profile.

Routed to your unified inbox

No separate Google dashboard to watch. Chat messages sit with every other conversation.

Nothing new for customers

They use the texting app already on their phone.

Reply from your phone

Push alerts, assignment and replies from the MomentumOS App.

Checked before you pay

We confirm the Chat option shows on your profile before you subscribe.

Pairs with Missed Call Text-Back

Take both in the Dual Accelerator Bundle for C$97 a month and save C$17.

Accelerator component

C$57 a month, or C$97 in the Dual Accelerator Bundle.

Google Business Messaging is an optional add-on to an active Traction account, billed month-to-month. Bundle it with Missed Call Text-Back for C$97 a month and save C$17. Chat messages are ordinary texts and bill at the standard per-segment rates. Requires a verified Google Business Profile.

Accelerator component

C$57 /mo

or C$97/mo with Missed Call Text-Back
(save C$17)

Activate 30-day free trial See full pricing

Requires Traction (C$297/mo). Availability depends on Google; we check your profile first.

Good to know

Straight answers.

Is this the old Google Business Messages?

No. Google turned off Business Messages chat in July 2024. This add-on uses the Chat contact option Google introduced to replace it, which opens a text conversation with your business.

Will every searcher see the Chat button?

No. Google shows it on mobile, in select regions, and it may not be available for every profile. We check yours before you subscribe, and Google can change the feature at any time.

Can I tell which messages came from Google?

The messages arrive as texts to your business number. If you want Google-chat leads tracked separately, ask us about it during setup.

Do I need a verified Google profile?

Yes. If you don't have one, our Google Business Profile Setup service builds and verifies it first.

Further reading

Learn more in our articles.

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