Websites
Should customers book online? A practical guide for trades
Which jobs suit online booking, which don't, and how to set up buffers, notice times and reminders so an online calendar fits the way a trades business really works.
Core componentIncluded in Velocity
Smart Booking & Calendar
Let customers book the estimate while they're still on your website.
Smart Booking turns a static brochure site into an interactive scheduling engine. Prospects pick the service they need and an open time from your real calendar, 24/7. Bookings sync both ways with Google Workspace or Outlook, so double-booking can't happen, and every appointment gets automatic text and email reminders.
Included in Velocity · Configured for you during setup · Google Workspace or Outlook
The problem it solves
Phone tag loses the job.
A prospect who wants an estimate has to call during business hours, leave a voicemail, then wait for a callback. Every round of phone tag is another chance for a competitor to answer first.
Smart Booking lets high-intent visitors choose the service and the time themselves, from your real availability, around the clock, and confirms it on the spot.
Always openBooked at 9 PM.
The booking widget takes appointments 24/7, from the same calendar your team uses.
Calendar syncNo double-booking.
Two-way sync shows real-time availability on your website and blocks taken slots.
How it works
From open slot to confirmed appointment.
Set up for you during your website build, then it runs on its own.
01
Pick a service
On your website, the prospect selects the service type they need, for an estimate or a service call.
02
Choose a time
They see real-time availability from your calendar, with your buffers and notice times already applied.
03
Instant confirmation
A text and an email confirmation go out the moment the booking is made, and the appointment lands in your calendar and your app.
04
Automatic reminders
Reminders go out 24 hours and 1 hour before the appointment, so the prospect shows up prepared.
What's included
Scheduling that works the way your business does.
Direct online scheduling
A sleek, mobile-friendly booking widget embedded on your website: service type, then an available time slot.
Two-way calendar sync
Synchronizes bi-directionally with your Google Workspace or Outlook calendar, so the website always shows real availability and double-booking is prevented.
Buffer times and dispatch rules
During setup we configure service durations, buffer times between appointments, minimum scheduling notice and your operating hours.
Reminders that reduce no-shows
Text and email confirmations immediately on booking, then automatic reminders 24 hours and 1 hour before the scheduled time.
Staff calendars
Your staff calendars are synchronized during onboarding, so bookings respect everyone's real availability.
Consent and opt-outs
The booking form links to your privacy policy and asks for consent before submitting. Texts honour STOP and ARRET.
In the MomentumOS App
Your appointments, on your phone.
Velocity adds an Appointments & Calendar Manager tab to the app your team already uses.
01
See what's booked
Every upcoming web booking in one list, with the customer's details.
02
Reschedule
Move an appointment from the job site; the calendar and the customer stay in sync.
03
Block off time
Mark time you're unavailable so it can't be booked online.
04
Send a reminder now
Trigger an instant reminder text whenever you need one.
Included in Velocity
Booking, set up for you.
Smart Booking is included in the C$497 monthly Velocity package and configured done-for-you during your website setup: services, durations, buffers, notice times and reminders. Reminder texts bill from your usage credit at the standard per-segment rate.
Velocity includes Managed Website · Smart Booking & Calendar · Dynamic Quote Forms · Web-Lead Nurture, on top of everything in Traction. See the Velocity overview.
Velocity
C$497 /mo
Traction included
+ C$497 one-time website setup
For Traction clients after their 30-day trial. Or C$5,367.60 a year paid upfront (save C$596.40). Plus applicable tax; text usage from your C$50 credit.
Good to know
Straight answers.
Which calendars does it work with?
Google Workspace and Outlook calendars, synced both ways.
Can people book outside my hours?
No. The widget only offers times inside the operating hours we set up with you, with your minimum notice and buffer times applied.
What stops back-to-back bookings?
Buffer times between appointments and dispatch rules, configured during setup.
When do reminders go out?
A text and email confirmation as soon as someone books, then reminders 24 hours and 1 hour before the appointment.
Do reminder texts cost extra?
Texts bill from your usage credit at the standard per-segment rates, like all your texts.
Can my team manage bookings from the app?
Yes. The Appointments & Calendar Manager tab lets staff view upcoming bookings, reschedule, block off time and send a reminder text instantly.
Further reading
Learn more in our articles.
Websites
How fast should you reply to a website lead? Faster than you think
Why the first hour matters for website leads, what an instant automatic reply should say, and how to make a fast personal follow-up part of the routine.
Websites
AI chat on your website: what it should and shouldn't do for a trades business
An AI assistant can answer questions and book jobs around the clock. What it's good at, where it needs limits, and why a business is responsible for what its chatbot says.