Reviews
How to get more Google reviews without breaking Google's rules
When and how to ask customers for Google reviews, what Google's policy forbids, and how to make asking automatic after every job.
Core component01 of 04 · Included in Traction
Reviews & Reputation
Every finished job becomes a review invitation, sent from the number your customers already know.
Turn every completed job into a steady flow of fresh Google reviews. Your team taps Job Done, and MomentumOS sends the check-in, the invitation and the reminder by text from your office landline, while routing unhappy customers to you privately so you can put things right before they decide what to write.
Included in Traction · C$297/mo · Live from day 1 of your trial
The revenue leak
Your customers have great experiences. Google just never hears about it.
Most satisfied customers will leave a review if someone asks at the right moment. The trouble is that asking slips down the list on a busy day, so the profile goes quiet while the good work carries on.
A quiet profile costs you twice. Buyers read volume as trust and recency as proof you're still good, and both drift the wrong way every month nobody asks. Meanwhile the one unhappy customer nobody checked in with is the one most likely to write something.
These are US consumer figures. We are not aware of an equivalent published Canadian survey and do not present them as one. They describe consumer behaviour, not a forecast of your results.
Reviews47%
of consumers won't use a business with fewer than 20 reviews. Only 9% will use one with five or fewer.
BrightLocal Local Consumer Review Survey 2026, 1,002 US consumers, February 2026
Recency74%
seek reviews written in the last three months. A strong profile from two years ago tells them little about you today.
BrightLocal Local Consumer Review Survey 2026, 1,002 US consumers, February 2026
How it works
From “job done” to a review invitation, in four steps.
Your team's only new habit is step one. Everything after it runs on its own, from your landline number, inside your approved sending hours.
01
Tap Job Done
A technician or the front desk opens the Job Done tab in the app (or a bookmarked form on any browser), finds the customer and taps Submit. About five seconds.
02
Check-in by text
About two hours later, a short check-in goes out from your business landline asking how the job went.
03
Invitation, then one reminder
At least 24 hours after the check-in, a direct link to leave a Google review. If it isn't clicked, one reminder three days later. Then we stop.
04
Concerns come to you
If a customer replies with a problem, management is alerted in the app thread to resolve it privately. The invitation still goes out on the same schedule.
Key features & benefits
Built to earn reviews the right way.
Hosted SMS on your existing landline
Texts come from the number already on your vans, invoices and Google profile. Calls keep ringing your handsets and voicemail exactly as before.
5-second Job Done logging
A dedicated tab in the mobile app, or a bookmarked form on any browser. Pick the customer, submit, done.
Private complaint routing
A negative reply to a check-in alerts management inside the app, so service recovery starts before anything goes public.
Google-compliant by design
Every eligible customer gets the same invitation. No screening for happy customers (review gating) and no rewards or discounts for reviews. What Google’s review rules say.
Public review replies
New Google reviews appear in the app's Reputation feed with public acknowledgements, and your team can reply from their phones in seconds.
Repeat-request limits
Customers who have already reviewed you aren't asked again, and everyone else waits at least 90 days between invitations.
Canadian compliance built in
Messages identify your business and carry opt-out wording. STOP and ARRET replies are processed automatically, in English or French.
Live reputation dashboard
Check-ins sent, delivery rates, link clicks and published reviews. A click isn't a review, and we report them separately.
The core breakthrough
Your landline learns to text. Nothing else changes.
The exact number already printed on your vans, invoices and Google profile can now send and receive text messages. You don't get a new number, you don't reprint anything, and your phone service stays exactly as it is today. Calls keep ringing your handsets and voicemail. We add texting on top of your existing line.
- You authorize itYou confirm you control the number and sign a letter of authorization so the messaging provider can enable texting on it.
- Your carrier audits itActivation typically takes 1 to 5 business days from a complete submission. It depends on your carrier's audit, so we can't promise a date.
- Some numbers don't qualifyMobile numbers aren't eligible, and a number already texting through another provider needs that service removed first. If yours can't be approved, we tell you before you pay for anything.
Included in Traction
Part of your C$297 Traction package.
Reviews & Reputation runs from the day texting goes live on your landline, including during the 30-day free trial. Messages bill per segment from your C$50 usage credit. A full sequence averages about 2.65 outgoing segments per customer, roughly C$0.12 per customer.
Also in Traction: Webchat-to-SMS · Automated Review Showcase · Listings Management · the MomentumOS App
Traction package
C$297 /mo
All four core services + the app
30-day free trial · month-to-month
Plus applicable tax and text-message usage. Or C$3,207.60 a year paid upfront (10% off).
Good to know
Straight answers.
Will unhappy customers still be invited?
Yes, on the same schedule as everyone else, subject to ordinary eligibility and opt-outs. Their concern reaches your team so you can respond. We don't decide who is allowed to review you.
Can you guarantee more reviews?
No, and we won't pretend otherwise. We make the asking consistent and the replying easy. What your customers write is up to them.
Can you get a bad review removed?
No, and anyone promising otherwise isn't being straight with you. A review that breaks Google's own rules can be reported through its process, with no guaranteed outcome. Genuine criticism deserves a considered reply.
Do I need a new phone number?
No. If your landline is approved for hosted texting, we use it. Approval comes after you sign a letter of authorization and your carrier audits it, typically 1 to 5 business days from a complete submission. If your landline can't be approved, we tell you before you pay for anything. How Hosted SMS works.
What does my team actually have to do?
Log completed jobs with Job Done, read and answer customer replies in the app, and resolve any concerns that come through. We handle the setup, the message wording and the sequence.
Further reading
Learn more in our articles.
Reviews
How to respond to Google reviews, with examples for trades
What to say to five-star reviews, how to handle a bad one, and what never to put in a public reply. A practical guide with examples for trades.
Reviews
Why your website should show your latest Google reviews
Old testimonials don't convince anyone. Why showing your newest Google reviews on your website builds more trust, and how to do it honestly.