Websites
Why your website's contact form loses jobs, and what to use instead
Contact forms that land in an email inbox are a slow way to answer someone who wants help today. How to turn website questions into text conversations instead.
Core component02 of 04 · Included in Traction
Webchat-to-SMS
Website questions become text conversations you can answer from a job site.
Most website chat widgets are a trap: someone has to sit at a computer watching a dashboard, and if nobody answers quickly the visitor closes the tab. Ours captures the visitor's mobile number first, then turns their question into a text from your office landline. They can walk away from the computer, and you reply from your phone while you're out on a job.
Included in Traction · C$297/mo · Live from day 1 of your trial
The revenue leak
Browser chat was built for desks. Your team works on job sites.
Traditional live chat needs someone logged into a dashboard, ready to answer within seconds. Contractors are on roofs, under sinks and in vans. When nobody answers, the visitor closes the tab, and because they never left a number, there's no way to follow up.
Webchat-to-SMS fixes both failures at once. It gets the phone number on the first message, and it moves the conversation to text, where both sides can answer at their own pace.
The anonymous-visitor problemGone, with no way back.
A browser-chat visitor who leaves before you answer, without leaving a number, can't be followed up. Webchat-to-SMS won't send a message without one.
How it works
How a website question becomes a text lead.
01
Number first
The visitor taps the chat bubble and enters their name, mobile number and question. Send stays disabled until there's a phone number.
02
Instant channel shift
On Send, the widget confirms the hand-over and the web chat closes. The visitor is free to leave the site or pocket their phone.
“Thanks! We just sent a text to your phone. Let's continue the conversation there.”
03
A text from your landline
Within seconds, a text lands on their phone from your business number.
“Hi Dan! Got your message about furnace service. How can we help you out today?”
04
Reply from anywhere
Their replies stream into your unified inbox on the app or desktop. Your replies go out as ordinary texts from your landline number.
Key features & benefits
Capture the lead, then let it breathe.
Mandatory number capture
No anonymous browser threads. Every conversation starts with a name and a mobile number you keep.
No website back-and-forth loop
The web thread closes on Send. Everything after happens in the customer's own texting app.
Answer from your phone
Push alerts on iPhone and Android from the MomentumOS App. Open, read the history, reply. No browser tab to keep open.
Your landline identity
Customers see your business number, the same one on your Google profile, not an unfamiliar short code. How your landline sends texts.
Your website and your Niagara Local listing
A rounded chat bubble in the corner of your site, and on your featured profile in the Niagara Local directory.
Installed for you
One snippet of code, placed by us in a couple of minutes. No plug-ins, and no fee beyond the texts themselves.
Lead assignment
Several staff get the alert. One claims the conversation, so the customer doesn't get two answers.
Consent built in
The widget tells visitors they'll receive a text and how to opt out, and STOP / ARRET replies are processed automatically.
Why it works
Better for your customer. Better for you.
For the customer
- No waiting on a website for someone to type back.
- They can put the phone away, get back to their day and reply when it suits them.
- The conversation lives in their normal texting app, with your business number attached.
For your business
- No browser tab to babysit. The lead's number is captured on message one.
- If the customer takes two hours to reply, you still have their details and can follow up any time.
- Website visitors show up as text leads on your team's phones, often within a day of setup.
Included in Traction
Part of your C$297 Traction package.
Webchat-to-SMS is live from the first day of your trial. There's no separate fee: you pay only for the texts, at C$0.046945 per outgoing segment and C$0.021194 per incoming segment, from your usage credit.
Also in Traction: Reviews & Reputation · Automated Review Showcase · Listings Management · the MomentumOS App
Traction package
C$297 /mo
All four core services + the app
30-day free trial · month-to-month
Plus applicable tax and text-message usage. Or C$3,207.60 a year paid upfront (10% off).
Good to know
Straight answers.
Is this live chat?
No, and that's the point. Live chat keeps the conversation on your website, so someone has to watch it. Webchat-to-SMS moves it to text the moment the visitor hits Send.
Do I need a website?
No. If you don't have one, the widget can run on your Niagara Local directory listing. If you do, we install it on your site as well.
Who installs it?
We do. If someone else manages your website, we send them the snippet and short instructions.
What if a visitor types a landline or the wrong number?
The text can't reach them, but their question and details are still saved in your inbox, so you can call or email instead.
Further reading
Learn more in our articles.
Websites
How fast should you reply to a website lead? Faster than you think
Why the first hour matters for website leads, what an instant automatic reply should say, and how to make a fast personal follow-up part of the routine.
Texting
Texting customers from your business landline: what Ontario trades need to know
How a business landline can send and receive texts, why it beats texting from a personal cell, and the Canadian anti-spam (CASL) basics to follow.