Terms of Service

1. About these terms

These Terms of Service (the “Terms”) are an agreement between MomentumOS Inc. (“we”, “us”), which operates the MomentumOS marketing platform, and the business that subscribes to it (“you”). They apply to the Traction and Velocity packages, their add-ons and prerequisite services, the app access we provide, and this website.

You accept these Terms during onboarding, before any setup work begins or any charge is made. If you accept on behalf of a business, you confirm you have authority to bind it.

2. Eligibility: Service Requirements

MomentumOS is offered only to businesses that meet all five Service Requirements, when they subscribe and for as long as they use the services:

1. A business phone line. An established business number: a traditional landline, a fixed VoIP line or a toll-free number. It becomes the identity for your texts, missed-call forwarding and WhatsApp, without disrupting your voice carrier. Mobile numbers aren't eligible, and if your VoIP service already sends texts, that feature has to be switched off first. Which lines qualify.
2. A verified Google Business Profile. The destination for your review invitations, the anchor for Listings Management, the source for the Review Showcase and the home of Google Business Messaging. No profile yet? Complete our C$150 setup service first.
3. No change to your voice service. You keep your carrier, handsets, voicemail and the number on your vans and invoices. Every messaging feature overlays your current phone service; nothing is ported.
4. One shared inbox. Every reply and lead, from review check-ins, missed calls, webchat, Google chats or WhatsApp, is handled in the MomentumOS unified inbox, on mobile or desktop.
5. Canadian compliance and billing. Messages follow Canadian anti-spam law and carrier rules, including bilingual STOP / ARRET opt-outs, and everything is billed in Canadian dollars.

If a prospective client does not meet all Service Requirements, they are ineligible for our platform and we cannot offer them services. If you stop meeting them while subscribed, we may suspend the affected services or end your subscription under section 14.

3. The Traction package

Each Traction subscription covers one business location and includes:

• Reviews & Reputation: automated text check-ins, Google review invitations, one reminder, complaint routing and public review acknowledgements, started when your staff log a completed job.
• Webchat-to-SMS: a widget for your website and Niagara Local listing that captures a visitor's mobile number and continues the conversation by text from your landline.
• Automated Review Showcase: a website widget that displays reviews from your Google Business Profile.
• Listings Management: distribution, duplicate suppression and monitoring of your business details across supported directories, switched on during the trial once your details are approved.
• The MomentumOS App, for phones and desktop browsers, with three user seats.

We set up and manage these services for you. Features are described on this website and may change as our platform and third-party providers change. We will not remove a core service from your package during a paid term without notice.

4. Hosted SMS on your landline

• You authorize us and our messaging providers to enable text messaging on your business landline (“Hosted SMS”) and confirm that you own or control that number. You will be asked to complete our authorization form, answer an ownership verification call to the number and sign a letter of authorization (LOA) sent by our messaging provider.
• Your LOA must match your voice carrier's records: the legal business name exactly as shown on your bill, the physical service address (not a PO Box) and the numbers to host. It must be signed by an authorized account holder. We may ask for a copy of a recent bill to confirm these details.
• If your number is on a VoIP platform with its own text messaging, you must disable that feature before submission.
• Your voice service stays with your carrier. You remain responsible for your telephone service and its charges, including any conditional call forwarding you set up for an add-on.
• Approval is decided by our messaging providers and the carriers. Activation typically takes 1 to 5 business days from a complete submission but is not guaranteed. Mobile numbers are not eligible, and a number that already sends texts through another provider must have that service removed first.
• We register your business and its messaging use on The Campaign Registry under the A2P 10DLC framework. You agree to provide accurate, complete business information for that purpose, including your legal business name as registered with the Canada Revenue Agency or under your provincial Master Business Licence, and your 9-digit CRA Business Number or Federal Tax ID.
• Your public website must display a privacy policy containing the messaging consent language set out on our Hosted SMS page, which carriers check during registration.
• If your number cannot be approved, you do not meet the Service Requirements and we will not charge you for the software.
• When your subscription ends, Hosted SMS stops on your number. Your voice service is unaffected.

5. Free trial

• Each business may take one 30-day free trial of the Traction package.
• A payment card on file, acceptance of these Terms and the C$50 usage credit deposit are required before setup.
• The trial starts when Hosted SMS is activated on your landline, not when you sign up.
• The C$297 software fee is waived for the 30 days. Usage charges apply from the first message, at the rates in section 7.
• Listings Management is prepared and approved during the trial and switched on as soon as possible after your approval. If you continue, it is managed on an ongoing basis.
• Unless you cancel before the trial ends, your subscription continues automatically on the monthly plan at C$297 a month plus applicable taxes, charged to your card on file.

6. Subscription, billing and payment

Monthly plan

The Traction software subscription is C$297 a month plus applicable taxes, billed in advance each month on a month-to-month basis. There is no minimum term and no early termination fee.

Annual plan

You may instead pay for 12 months upfront at C$3,207.60 plus applicable taxes, a 10% discount on twelve monthly payments (C$3,564.00). Annual payments are non-refundable. If you cancel during an annual term, your account and services stay active until the end of the paid 12-month period and then do not renew. The discount applies only to the software subscription. It does not apply to the usage credit deposit, usage charges, one-time setup fees or add-ons.

Payment

You authorize us to charge your card on file for subscription fees, add-ons, additional seats, one-time fees and usage credit recharges as they fall due. All prices are in Canadian dollars and exclude applicable taxes, which are added at the rates in force. If a payment fails, we may suspend the services until it is paid.

Price changes

We may change our prices by giving you at least 30 days' written notice. A change applies from your first billing period after the notice period ends or, on the annual plan, from your next renewal.

7. Telecom usage credit and recharges

Text messaging is billed separately from the software subscription, through a prepaid usage credit.

• A C$50 usage credit deposit is required at setup. It is used only to pay usage and pass-through charges.
• Charges are deducted from your credit as they occur, at the rates above.
• When your balance drops below C$5, your card on file is charged automatically to recharge the credit.
• A carrier lookup fee of C$0.012136 applies once per phone number, on the first text sent to each new contact, to confirm the number is valid and can receive texts. Picture and file messages (MMS) bill at higher multi-segment rates depending on file size and carrier routing. Where you take the WhatsApp Business API add-on, Meta's messaging charges are passed through to your usage account.
• A segment is up to 160 characters in standard GSM-7 encoding (153 characters per segment in a longer message), or up to 70 characters when a message contains emojis or other non-GSM characters (67 per segment in a longer message).
• Usage charges apply during the trial and after it, and are not covered by any discount.
• The published rates are fixed in Canadian dollars and include Canadian mobile carrier pass-through surcharges. We will give you advance written notice before changing them.

8. User seats

Your subscription includes three app user seats: one Admin and two Staff. Additional users are billed at C$14 a month per user, from the month they are added. You are responsible for the people you give access to, for keeping their sign-in details secure, and for removing access when someone leaves your business.

9. Add-ons and prerequisite services

• Missed Call Text-Back, C$57 a month; Google Business Messaging, C$57 a month; or both together as the Dual Accelerator Bundle, C$97 a month.
• WhatsApp Business API, C$87 a month plus a C$60 one-time setup fee, with Meta's messaging charges passed through. No bundle discount applies.
• Add-ons require an active Traction subscription, are billed month-to-month, and end automatically when your Traction subscription ends.
• Missed Call Text-Back requires you to activate conditional call forwarding with your carrier. Any carrier charges for call forwarding are yours.
• Google Business Messaging depends on the Chat option Google makes available for your Business Profile. Google may change or withdraw it. If it becomes unavailable for your profile, you may cancel the add-on with immediate effect.
• WhatsApp Business API requires you to complete Meta's landline verification, including temporarily bypassing any automated phone menu, and to comply with Meta's terms and policies.
• Google Business Profile Setup is a C$150 one-time service for clients without an active, verified profile. It covers our work to build, optimize and seek verification of your profile. Google alone decides whether and when to verify a profile.

10. The Velocity package

Velocity is available to clients who are on Traction, have completed the Traction trial and meet the Service Requirements. The trial provides time for onboarding, for foundational services such as Listings Management to be established, and for all website content to be prepared. During the trial, clients may request mock website designs, a site audit and a free website consultation. Velocity includes everything in Traction, plus a managed website, online booking with calendar synchronization, multi-step quote forms and automated text and email confirmations for bookings and quote requests.

• Fees. C$497 a month, or C$5,367.60 a year paid upfront (10% off the software subscription only; annual payments are non-refundable), plus applicable taxes. A one-time C$497 setup fee covers the website build, content staging, calendar synchronization, quote forms and domain configuration. The build begins once the Traction trial is complete, all required website content has been provided and the setup fee is paid. Usage is billed from your usage credit as for Traction.
• Website scope. The website has up to seven pages, built on our standard design structures, with two rounds of revisions to design and content before launch. Additional pages or revision rounds are quoted separately before work continues.
• Your content. You provide all copy, photos, logos and prices before the build starts, and confirm you have the right to use them.
• Your domain. Your domain stays registered in your name with your registrar. You give us temporary or delegated access to update its DNS records so it points to the website we host, and we use that access only for that purpose.
• Hosting. The website is hosted on MomentumOS, with SSL. Velocity does not host third-party plugins, custom databases or external applications; a website that depends on them cannot be moved to Velocity hosting.
• Updates. Up to two basic content updates a month, such as new photos, a price change or a seasonal offer, requested through the app. Larger changes are quoted separately.
• Accessibility. Websites are built with structured headings, text alternatives for images and mobile layouts. Certified accessibility audits or an accessibility overlay can be quoted on request.
• Velocity add-ons. The Local SEO Content Engine, Social Lead Syndication & Auto-DM (which requires the Local SEO Content Engine), Dedicated Campaign Landing Page and AI Web Booking Assistant are month-to-month, each with the one-time setup fee published on our pricing page.
• AI Web Booking Assistant. Each AI-generated reply is charged C$0.05 from your usage credit; a reply sent by text also bills at the standard outgoing rate. We give at least 30 days' written notice, by email and in the app, before changing AI or telecom usage rates.

11. Your responsibilities and messaging compliance

You are the sender of the messages MomentumOS sends on your behalf, and you are responsible for having the right to send them. In particular, you agree to:

• log, import or message only customers with whom you have a genuine business relationship and the consent required by Canada's Anti-Spam Legislation (CASL) and other applicable law;
• provide accurate business details, and keep the message wording configured for you truthful and identifying your business;
• respect opt-outs. Messages carry opt-out instructions, and STOP and ARRET replies are processed automatically. You must not re-add or message anyone who has opted out unless they give new consent;
• not use the services for unsolicited bulk messaging; unlawful, misleading, harassing or offensive content; or anything that breaches carrier, Google or Meta policies;
• not enter sensitive information, such as health details, in job logs or messages;
• respond to your customers' messages and deal with the concerns routed to you; and
• keep your app accounts secure and tell us promptly about any unauthorized use.

We may pause any message, sequence or account that we reasonably believe breaches these obligations or puts your number, our platform or other clients at risk.

12. Review practices

We follow Google's policies on reviews. Every eligible customer receives the same review invitation, whatever their check-in response. We do not screen customers so that only satisfied ones are invited (“review gating”), and we do not offer, and you must not offer, rewards, discounts or other incentives for reviews. We will refuse any request to configure the services otherwise.

The Review Showcase displays 4- and 5-star reviews by default and links to your full Google profile. You must not present the displayed reviews as all of your reviews.

13. Third-party platforms

MomentumOS relies on third-party services, including the software platform that hosts client accounts and conversations, messaging providers and telecommunications carriers, Google, Meta and directory publishers. Their terms and policies also apply when you use features they provide. We are not responsible for their decisions, outages or changes, including changes to features, eligibility, approval times or the prices they set, but we will tell you about changes that materially affect your services.

14. No guarantees

We provide the services with reasonable skill and care. We do not guarantee any particular result, including search rankings, the number or rating of reviews, leads, bookings or revenue, the delivery of any individual message, the acceptance or timing of any directory listing, or approval by any carrier, Google or Meta. Survey figures on our website describe consumer behaviour and are not a forecast of your results.

15. Cancellation, suspension and termination

• You can cancel at any time by emailing services@momentumos.ca or calling 365-977-1010. On the monthly plan, cancel before your next billing date and you will not be billed again. There are no early termination fees.
• Trial and monthly service end when your cancellation is processed. Monthly fees are not prorated or refunded for part months. Annual payments are non-refundable, as set out in section 6. Usage incurred before cancellation remains payable.
• When service ends, the Webchat-to-SMS and Review Showcase widgets are deactivated, Listings Management stops maintaining your details, Hosted SMS stops on your number and app access ends. Information already published by directories may remain, change or need managing by you directly.
• We may suspend or end the services, with notice where practicable, if you don't pay, breach these Terms or stop meeting the Service Requirements, or if a carrier, Google or Meta requires it.

16. Your data

Your business information and your customers' contact details and conversations remain yours. We process them to provide the services, as described in our Privacy Policy. Before you cancel, you can ask us for an export of your contacts and conversation history.

17. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, including lost profits, revenue, customers or data, and our total liability for any claim relating to the services is limited to the fees you paid us for the services in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

18. Indemnity

You agree to indemnify us against claims, penalties and costs arising from messages sent on your behalf without the consent the law requires, from content you supplied or approved, or from your breach of these Terms or applicable law.

19. Changes to these terms

We may update these Terms. We will give you at least 30 days' notice of material changes by email. If you continue to use the services after a change takes effect, you accept it. If you don't agree, you can cancel before it takes effect.

20. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction over any dispute.

21. Contact and support

Questions about these Terms, or to cancel:

Telephone support runs Monday to Friday, 9 a.m. to 5 p.m. Ontario time, excluding Ontario statutory holidays. Email us any time for a response by the next business day.