Mobile hubIncluded in Traction · iPhone, Android & desktop
Built for your team, not for a desk.
Included in Traction · 3 user seats included · Extra users C$14/mo each
A webchat question at ten, a review at noon, a customer replying to a check-in mid-afternoon: they arrive while you're working, and most business tools expect you to answer from a desk.
The app brings every channel under your landline identity into one inbox on your phone, so whoever is nearest the customer can answer. Your team never logs into separate platforms or sits at a desktop to catch a lead.
Review check-in replies, Webchat-to-SMS leads, missed-call text-backs, Google profile chats and WhatsApp messages, on mobile and desktop.
No funnel builders, email marketing, pipelines or workflow builders to work around. The app has five tabs, Dashboard, Inbox, Job Done, Reviews and Contacts, and is set up for you before your team signs in.
Each team member gets a one-time invitation link, chooses a password and adds a second sign-in step that keeps customer conversations private.
Open the app in your phone's browser and add it to your Home Screen in two taps. No app store and nothing to download; updates arrive on their own.
Push alerts on iPhone and Android whenever a customer or prospect reaches out. Open the alert, read the history and reply; claim the lead so nobody double-texts.
Tap Job Done, pick the customer or add a new one, and submit. The review sequence starts on its own.
A dedicated tab in the bottom menu: find the customer or add a new one and submit. The check-in text is scheduled on its own, and a repeat request within 90 days asks before it sends.
New public Google reviews in one feed on your phone, one tap from replying on Google.
An Assignee control on every thread and an Unassigned inbox filter, so one person claims each new lead.
Send photos of finished work, equipment tags or estimates, up to five files at a time, and receive photos of the problem. Picture messages bill at higher per-message rates.
Tags like webchat-lead, missed-call-text-back, review-sent and complaint-escalated show how each customer arrived.
Jobs logged, review links opened, new leads and how fast they got a first reply, complaints and texts, over the last 7, 30 or 90 days.
These are part of the app itself, always available whatever else is switched on.
A permanent + button for Send a text, Add a contact and Log Job Done.
A customer walks into the shop and wants a text right away? Tap +, and it's sent in two seconds.
Every customer who texts your landline, uses webchat or is logged with Job Done is saved automatically, with their history, tags and notes.
A live activity feed of incoming texts, new webchat leads and missed-call text-backs, in order, in case a lock-screen alert slipped by.
Tap the customer's name in any conversation to see their details, add internal notes or assign a team member.
Staff set themselves Online, Busy or Away and can set quiet hours, so work doesn't follow them into the weekend.
The same shared inbox works in any desktop browser for whoever is at the front desk.
The app comes with your C$297 package, with three user seats: one Admin and two Staff. Add more team members at C$14 per user per month. Texts sent from the app bill from your usage credit at the standard rates.
The app runs every core service: Reviews & Reputation · Webchat-to-SMS · Review Showcase · Listings Management
Extra user seats
C$14 /user/mo
3 seats included with Traction
(1 Admin + 2 Staff)
Billed monthly with your subscription, plus applicable tax.
No. It's included in Traction with three user seats. You pay C$14 a month only for each additional user.
Any recent iPhone (iOS 16.4 or later) or Android phone, and any desktop browser. Install it from your browser in two taps.
No. The app runs from your browser and adds to your Home Screen like any other app. Updates arrive on their own, with nothing to download.
No. Replies go out from your business landline number, whoever sends them. How your landline sends and receives texts.
Yes. Each person can set themselves to Away, which silences alerts, or set quiet hours, so work alerts don't disturb their own time.
Customer messages scattered across personal phones, email and voicemail get lost. How a shared inbox and a few simple habits keep every conversation answered.
Why the first hour matters for website leads, what an instant automatic reply should say, and how to make a fast personal follow-up part of the routine.
What to say to five-star reviews, how to handle a bad one, and what never to put in a public reply. A practical guide with examples for trades.