Accelerator componentOptional, for Traction
Let customers WhatsApp your office number, with no new phone and no new number.
Accelerator component · C$87/mo + C$60 one-time setup · Meta messaging charges passed through · Not for mobile numbers
For many customers, WhatsApp is the easiest way to send a photo of the problem, a pin for the location or a quick question. When your business only takes calls and texts, they go hunting for someone's mobile number, or find a business that's on WhatsApp.
WhatsApp Business normally verifies a number with a text message, which a landline can't receive. Meta's voice-call verification gets around that, so your office number can be your WhatsApp number.
Customers message the number they already know, and conversations sit in the same inbox as your texts and webchat leads.
It takes one short window with someone at the office phone. We guide you through it live.
Your number can't already be registered on WhatsApp (an existing account has to be deleted first), and it must accept calls from international numbers, because Meta's verification call may come from one.
Meta's automated call can't navigate an IVR (“Press 1 for sales”). For a 5 to 10 minute window, your calls ring straight through to a handset.
Meta calls your landline and reads out a 6-digit code. Your staff enter it into MomentumOS to complete the connection.
Your phone system goes straight back to its normal setup, and WhatsApp messages start arriving in your unified inbox.
Connected through Meta's Business API, not a workaround on someone's personal phone.
Customers see and save your familiar office number.
Media arrives in the same thread as the conversation.
WhatsApp sits alongside Hosted SMS, webchat leads and Google profile chats.
Calls stay with your carrier. The menu bypass lasts only minutes, during setup.
Runs on the same business number as the rest of Traction: a landline, a fixed VoIP line or a toll-free number.
WhatsApp Business API is a stand-alone add-on to an active Traction account at C$87 a month, with no bundle discount, plus a C$60 one-time setup fee for the verification and connection work. Meta's own messaging charges are passed through to your usage account.
Accelerator component
C$87 /mo
+ C$60 one-time setup
+ Meta messaging charges, passed through
Requires Traction (C$297/mo). Not covered by the annual-plan discount.
No. WhatsApp runs on your existing office landline, and your team answers in the MomentumOS inbox on the app or desktop.
It has to be removed from that WhatsApp account first. We walk you through it before verification.
Meta charges businesses for certain WhatsApp messages, at rates that depend on the message type and the customer's country. They're passed through to your usage account and shown in your reporting.
Only for the 5 to 10 minutes of verification. Calls need to ring straight to a person while Meta's call comes in, then your menu goes straight back on.
Some customers would rather WhatsApp than text or call. When WhatsApp makes sense for a trades business, how it can run on your office number, and Meta's messaging rules.
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